Hospitality and Tourism

Have the advantage

when it comes to obtaining a career in hospitality or tourism.

With taster courses that prepare you for employment or further study.

BED AND BREAKFAST VS. AIRBNB – ACCOMMODATION THE BASICS – CELLAR DOOR CUSTOMER SERVICE SKILLS – BAR SERVICE SKILLS – BARISTA BASICS COFFEE FOR CAFES – FRONT OF HOUSE CAFE SKILLS – BACK OF HOUSE CAFE SKILLS

Bed and Breakfast vs. AirBnB

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Tourism
ACFE Subsidised course (eligibility conditions apply)

Campus
Oscar’s on the Yarra, Warburton

Schedule
Term 3 – 2nd Tuesday of each month commencing July

Duration and day
Tuesdays 9.30am -2.30pm

Fees
$30

Description

Description

Delivered by an industry professional, the program provides the opportunity to explore your idea to set up and run a Bed and Breakfast.

This course will look at:

Why do you want to run a Bed and Breakfast?

Is Air B&B a better option?

What systems do you need?

How much money do you need?

What will your business plan look like?

On completion of this course, all students would have gained the information required to start a small BnB business or enhance an existing one.

Accommodation – The Basics

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Accommodation Services
ACFE Subsidised course (eligibility conditions apply)

Campus
Oscar’s on the Yarra, Warburton

Schedule
Term 3 – 3rd Tuesday of each month commencing July

Duration and day
Tuesdays 9.30am -2.30pm

Fees
$30

Description

Description

Delivered by an industry professional, the program provides the opportunity to learn about guest services. This is a job that can be ideal for those who want to combine parenting and work with school age children. There is a system to cleaning and presenting guest rooms.  Attention to detail and a sense of humour are also important.

This course will look at:

Stripping the room

Cleaning and Making beds systematically

Presenting the guest room

Attention to detail

On completion of this course, all students would have gained the information required to gain employemnt in guest services within the hospitality industry.

Cellar Door Customer Service Skills

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Cellar Door Customer Service
ACFE Subsidised course (eligibility conditions apply)

Campus
To be confirmed

Schedule
Term 3 – commencing July (starting dates to be confirmed)

Day and Duration 
9.30am -2.30pm (day to be confirmed)
Session – 1 day

Fees
$30

Description

Description

Do you already have your RSA (Responsible Services of Alcohol) but need to learn about the practical hands-on aspects of cellar door customer service? Or wanting to trial the industry before completing your RSA?

This course will look at:

What’s involved with opening and closing the venue

Workplace tasks to complete at varying times of service

Different drinks and the way to present them

Information about varieties of non-alcoholic drinks and spirits

Details about locally produced wine varieties

Specific knowledge about wine producing Yarra Valley based companies

Practical use of a variety of different equipment, that includes; refrideration units, galss washers, ice machines, dispensing systems and much more…

On completion of this course, all students would have gained the information and skills required to gain employment or enrol in further study (RSA) in the hospitality industry.

Bar Service Skills

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Bar Service Skills
ACFE Subsidised course (eligibility conditions apply)

Campus
To be confirmed

Schedule
Term 3 – commencing July (starting dates to be confirmed)

Duration and day
9.30am -2.30pm (day to be confirmed)

Fees
$30

Description

Description

Delivered by an industry professional, the program provides the opportunity to learn about the preparation and service of non-alcoholic and alcoholic drinks.

This course will look at:

Prepare a bar for service

Take drink orders

Prepare and serve alcoholic and non-alcoholic beverages

Clean bars, public areas and glasses

Serve customers

On completion of this course, all students would have gained information on the qualifications and skills required to gain employment as a bar attendant or waiter within the hospitality industry.

Barista Basics – Coffee 4 Cafes

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Barista Basics- Coffee 4 Cafes
ACFE Subsidised course (eligibility conditions apply)

Campus
Silva’s Coffee, Warburton

Schedule
Term 3 – commencing July (starting dates to be confirmed)

Day and Duration 
9.30am -2.30pm (day to be confirmed)

Fees
$30

Description

Description

Delivered at our local coffee roaster, Siva’s Coffee. This program provides an introduction to making espresso coffees.

This course will look at:

Different types of espresso coffee

Extracting and serving espresso coffee beverages using commercial espresso machine

Select and grind coffee beans

Monitor quality of espresso

Froth and texture milk

On completion of this course, all students would have gained information on the qualifications and skills required to gain employment as a barista in the hospitality industry.

Front of House Cafe Skills

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Front of house
ACFE Subsidised course (eligibility conditions apply)

Campus
To be confirmed

Schedule
Term 3 – commencing July (starting dates to be confirmed)

Day and Duration 
9.30am -2.30pm (day to be confirmed)

Fees
$30

Description

Description

Delivered by an industry professional, the program provides the opportunity to learn about serving customers in cafes and licenced restaurants. This program provides and insight into the skills and knowledge required to serve food and beverage to customers in a casual dining setting.

This course will look at:

Preparing a customer friendly environment

Setting tables and preparing for service

Interact with customers to take orders

Serve and clear food and beverage

Complete end of service tasks

Employment opportunities and how to find them

On completion of this course, all students would have gained information on the qualifications and skills required to gain employment front of house in the hospitality industry.

Back of House Cafe Skills

Schedule

Code
ACL17VOCINDU LEAP Industry Taster – Back of house
ACFE Subsidised course (eligibility conditions apply)

Campus
To be confirmed

Schedule
Term 3 – commencing July (starting dates to be confirmed)

Day and Duration 
To be confirmed

Fees
$30

Description

Description

Delivered by an industry professional, the program provides the opportunity to learn about food preparation and supporting the efficient operation of the kitchen. The program provides the skills and knowledge required to prepare and present a limited range of sample menu items and support hygienic food practices.

This course will look at:

Preparation requirements for simple dishes

Food handling and hygiene practices

Use of equipment for food preparation

Storing food

Complete kitchen tasks

Employment opportunities and how to find them

On completion of this course, all students would have gained information on the qualifications and skills required to gain employment back of house in the hospitality industry.