OFFICE SKILLS – THE BASICS
RETAIL – THE BASICS
Office Skills – The Basics
Schedule
Code
ACL18VOCINDU LEAP Industry Taster – Office Skills
ACFE Subsidised course (eligibility conditions apply)
Campus
Various locations – Mount Evelyn, Yarra Junction, Warburton
Schedule
To be confirmed
Duration and day
9.30am -2.30pm day to be confirmed
Fees
$50
Description
Description
This program provides an insight to the office skills required by many business in customer service, reception and sales roles. This course will look at communication and customer services skills, computers and software packages and business technology
This course will look at:
Creating a relationship with customers
Identifying their needs
Delivering services or products
Processing customer feedback
Working to organisational standards
Managing workload
Working as part of a team
On completion of this course, all students would have gained the information required to pursue a career in an office environment.
Retail Skills – The Basics
Schedule
Code
ACL18VOCINDU LEAP Industry Taster – Retail Skills
ACFE Subsidised course (eligibility conditions apply)
Campus
Various locations – Mount Evelyn, Yarra Junction, Warburton
Schedule
To be confirmed
Duration and day
9.30am -2.30pm day to be confirmed
Fees
$50
Description
Description
This program provides an introduction to working in retail. This includes face to face and online shopping. Many retailers provide both online shops and frontline team members. Retail sales involve frontline customer service and sales as well as the operation of point of sale equipment. Some frontline staff interacts with customers online supporting sales via chat rooms and emails.
This course will look at:
Creating a relationship with customers in both the face to face and online environment
Identifying customer needs
Providing advice on services or products
Processing customer feedback
Working to organisational standards
Working as part of a team
On completion of this course, all students would have gained the information required to pursue a career in retail.
Cire Services Incorporated
2463 Warburton Hwy,
Yarra Junction Victoria 3797
phone - 03 5967 1776
email - info@cire.org.au
ABN 51 933 700 538 TOID 4150
School Registration Number 2091
School Registration Number 2091
Cire acknowledges the traditional owners of the land upon which we work and pay our respects to elders both past and present.
Cire welcomes and supports people with a disability or additional needs.
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