This course provides students with knowledge and skills across various business service areas. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Training Organisation Identification (TOID) 4150
Duration
2 years part-time
Year 1 – Lilydale/Narre Warren Campus, Wednesdays 9am to 12.30pm
Year 2 – Lilydale/Naree Warren Campus, Wednesdays 1pm to 4.30pm
Costs
Tuition
Year 1: $1,940
Year 2: $1,940
Materials
Year 1: $225
Year 2: $225
Cire Training are experienced in delivering training specifically to young people and understand that a student completing a qualification as part of their Secondary School education works best with interactive and engaging content. Our trainers are experienced at adapting their training style to a younger audience and have a range of training resources to support their learning.
Cire Training will assess all students’ language, literacy, numeracy and digital literacy by asking them to undertake a self-assessment review prior to enrolment.
Our enrolment officer will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.
To enrol in a VET course, you must be older than 14 years and 10 months, and be enrolled as a full-time student in a secondary school.
This qualification provides a pathway to work, and/or further study in the community services sector.
Potential further study pathways include:
Certificate IV in Business (Administration)
Certificate IV in Business (Operations)
Certificate IV in Accounting and Bookkeeping
A range of employment opportunities including:
Customer service roles
Junior Personal Assistant
Office Assistant
Receptionist
Data entry
Year 1 – Units 1 & 2
BSBCRT311 – Apply critical thinking skills in a team environment
BSBPEF201 – Support personal wellbeing in the workplace
BSBSUS211 – Participate in sustainable work practices
BSBXCM301 – Engage in workplace communication
BSBOPS304 – Deliver and monitor a service to customers
BSBOPS305 – Process customer complaints
Year 2 – Units 3 & 4
BSBTWK301 – Use inclusive work practices
BSBWHS311 – Assist with maintaining workplace safety
BSBTEC404 – Use Digital Technologies to collaborate in a work environment
BSBTEC301 – Design and produce business documents
BSBPEF301 – Organise personal work priorities
SIRXCEG002 – Assist with customer difficulties
SIRXMKT001 – Support Marketing and promotional activities
